Legal
Last updated: 7 June 2026
These Terms of Service (the "Terms") govern your access to and use of the Nexma website, the Nexma platform, the Jax AI agent, our mobile applications, our APIs, and any other product or service offered by Nexma that links to these Terms (collectively, the "Services").
By creating an account, clicking "I agree," or otherwise accessing the Services, you accept these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to both you and that organization.
If you do not agree to these Terms, do not use the Services. Enterprise customers may have a separate written master agreement that supersedes these Terms for the scope of that agreement.
Nexma may update these Terms from time to time. When we make material changes we will post the revised version with a new "Last updated" date and, where appropriate, notify you by email or in-product banner.
Continued use of the Services after an update constitutes acceptance of the revised Terms. If you do not agree, stop using the Services and cancel your account.
We continuously improve the Services. We may add, change, or remove features, retire integrations, or modify usage limits. We will give reasonable notice before any change that materially reduces functionality for paid plans.
Some features are labeled "beta," "preview," or "alpha." Those features are provided as-is for evaluation; we may modify or discontinue them at any time.
To use most features of the Services you must create an account through our authentication provider, Clerk. You must provide accurate information and keep it current.
You are responsible for safeguarding your credentials, for all activity that occurs under your account, and for notifying us promptly at security@nexma.ai if you suspect unauthorized access.
You must be at least 18 years old to create an account. The Services are intended for business use.
Nexma is an AI-native spatial operating system. The Services typically include:
Specific feature availability depends on your subscription plan, the active ontology, and the skills you have bound to a project.
Paid plans are billed in advance on a monthly or annual cycle in U.S. dollars (or another currency we offer in your region). Fees, usage limits, and included credits for the Jax agent and solver compute are described on our pricing page or in your order form.
Unless your order form says otherwise, fees are non-refundable, and overage usage above your plan's allowance is billed at the rates published at the time of consumption.
Taxes, duties, and similar government charges are your responsibility, unless we are legally required to collect them from you.
Subject to your compliance with these Terms and payment of applicable fees, Nexma grants you a non-exclusive, non-transferable, revocable license to use the Services for your internal business purposes during your subscription term.
Nexma and our licensors own all right, title, and interest in and to the Services, including the platform, the Jax orchestration layer, our solver implementations, documentation, branding, and all associated intellectual property rights.
Nothing in these Terms transfers ownership of the Services to you. All rights not expressly granted are reserved.
You retain all rights in the data, designs, ontologies, skills, and other content you bring into the Services ("Customer Content"). You grant Nexma a limited, non-exclusive license to host, process, and display Customer Content solely to provide and improve the Services for you.
You are responsible for ensuring you have the rights necessary to upload Customer Content and to grant the license above.
Subject to your payment of fees and compliance with these Terms, outputs that Jax generates in response to your prompts ("Outputs") are yours to use for any lawful purpose.
Outputs may not be unique. Similar prompts may produce similar Outputs for other customers, and Nexma makes no claim of exclusivity over Outputs you receive. You are responsible for evaluating Outputs before relying on them.
Your use of the Services is governed by our Acceptable Use Policy, published at /legal/acceptable-use and incorporated into these Terms by reference.
Violating the Acceptable Use Policy is a material breach of these Terms and may result in suspension or termination.
Jax produces probabilistic outputs. It can be useful, fast, and well-informed — and it can also be wrong. The following acknowledgments apply to every interaction with the AI:
If you submit ideas, feedback, suggestions, or proposed improvements about the Services, you grant Nexma a perpetual, irrevocable, royalty-free license to use them without restriction or compensation. We will not identify you as the source without your consent.
You represent that any content you upload does not infringe third-party rights and does not contain malicious code.
Our Privacy Policy describes how we collect, use, and protect personal information. By using the Services you agree to that policy.
Enterprise customers processing personal data through the Services may request a Data Processing Addendum at legal@nexma.ai.
For information about the vendors that process data on Nexma's behalf, see /legal/subprocessors.
The Services integrate with third-party providers — for example, Anthropic for language model inference, Mapbox for cartography, Clerk for authentication, and OpenStreetMap for base geographic data. Your use of those integrations is governed by their own terms.
Links from the Services to external sites are provided for convenience. Nexma does not endorse and is not responsible for the content or practices of those sites.
If a third-party service becomes unavailable, the affected Nexma feature may be limited or disabled until service is restored.
THE SERVICES, INCLUDING ALL OUTPUTS, ARE PROVIDED "AS IS" AND "AS AVAILABLE."
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEXMA DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
NEXMA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT OUTPUTS WILL BE ACCURATE, COMPLETE, RELIABLE, OR SAFE TO RELY ON FOR ANY SPECIFIC PURPOSE.
Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions our liability is limited to the maximum extent permitted by law.
TO THE FULLEST EXTENT PERMITTED BY LAW, NEXMA AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICES.
NEXMA'S AGGREGATE LIABILITY UNDER THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID FOR THE SERVICES DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS.
Outputs from Jax are probabilistic. You acknowledge that decisions based on Outputs without independent professional review are made at your own risk.
The limitations above apply even if a remedy fails of its essential purpose.
You will defend, indemnify, and hold harmless Nexma and its affiliates from and against any third-party claim arising out of (a) your use of the Services in violation of these Terms or applicable law, (b) Customer Content you uploaded, or (c) infringement of any third-party right by you or your users.
These Terms are governed by the laws of the State of Israel, without regard to conflict-of-laws principles.
Any dispute arising out of or related to these Terms or the Services will be brought exclusively in the competent courts of Tel Aviv-Yafo, Israel, and you consent to personal jurisdiction there.
Nothing in this section prevents either party from seeking injunctive or equitable relief to protect intellectual property rights or confidential information.
If you are a U.S. consumer, certain mandatory consumer-protection laws of your state may also apply.
You may stop using the Services at any time and may cancel paid subscriptions through your workspace billing settings.
We may suspend or terminate your access immediately, with or without notice, if we reasonably believe you have violated these Terms, our Acceptable Use Policy, or applicable law, or if your account creates a security or legal risk.
On termination, your right to use the Services ends. Sections that by their nature should survive (ownership, fees due, disclaimers, liability limits, indemnification, governing law) survive termination.
The Services may be subject to U.S., Israeli, and other export-control and sanctions laws. You may not access or use the Services if you are located in, or are a national or resident of, any country or region subject to a comprehensive U.S. or Israeli embargo, or if you are listed on any restricted-party list.
You will not use the Services to design, produce, or operate weapons of mass destruction, missiles, or systems intended to cause mass civilian harm.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be replaced with an enforceable provision that most closely matches the parties' original intent.
These Terms, together with our Privacy Policy, Acceptable Use Policy, any applicable order form or master agreement, and any policies referenced here, constitute the entire agreement between you and Nexma regarding the Services.
Failure to enforce a provision is not a waiver. These Terms may be assigned by Nexma in connection with a merger, acquisition, or asset transfer; you may not assign without our prior written consent.
Questions about these Terms? We are happy to talk.
Nexma
Email: legal@nexma.ai
Website: nexma.ai
Privacy questions: legal@nexma.ai
Security questions: legal@nexma.ai
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